Managing ” Freight with A Twist ! ” as a shipping business; means we get involved with many aspects of a company’s logistics needs and sometimes that involves packaging. For customers that ship high value or fragile goods; this is key to a successful transaction. You know the stuff left over from a single electronics purchase, that fills your whole garbage, that’s packaging. Some company’s spend a lot of money to get it right. Others, complain about damage or say, ” It had a fragile sticker on it ! ”
Damage goods – equal – unhappy customers. This creates a whole range of related added issues, costs and time consuming customer service work trying to satisfy them.
When asked to help we act like a Special Forces Squad. We work with vendors, suppliers, shipping departments, terminal managers, shift managers, drivers and others to explain, why this is happening ? Then we craft a solutions and implement programs. If you have a damage problem, maybe we can help ? While the cause could be a bad carrier, or a careless dock worker; more often it is a combination of factors that if studied, can be corrected. We will take the time to find out. If you have a problem with – maybe we can help. Give us a call ! We would be happy to review your situation. 651-556-3400 Brian
